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Managing Director/CEO of Enugu Electricity Distribution Company (EEDC), Okey Nwosu on Tuesday assured its customers and residents of the South-East of a non-negotiable quality electricity supply and service.
Declaring this year’s Customer Service Week (CSW) event open in Enugu, Nwosu reminded EEDC staff that “excellent customer service is a non-negotiable right of the customer’’, be it internal or external customers.
According to him, EEDC is using this opportunity presented by the CSW to reach out to her customers through various channels, to appreciate them and reaffirm its commitment towards providing them with quality and improved services.
The EEDC boss further emphasized that customers were the reason “the company is in business’’ and that excellent customer service remained a powerful tool for any organization to adopt, especially in today’s challenging business environment.
He charged staff to see themselves as customer service representatives, having the customer in mind at all times and being more customer-centric in all their activities, not minding the department they are attached to.
“We acknowledge that some of us have significantly improved in the way we relate with our customers, but we still have to do more in the area of quality service delivery,’’ Nwosu said.
He noted that utmost desire of EEDC was to ensure that her customers are delighted with the quality of service, adding that the company would continue to introduce innovative solutions that would address the needs of customers.
In her remark, the Manager, Customer Service, EEDC, Ijeoma Ogudebe, said that EEDC as a customer-oriented organisation had in the past three years leveraged on CSW event to appreciate her customers for their patronage and support.
Ogudebe encouraged her colleagues to drive the theme of this year’s event, which is “Dream Team’’, because without working as a team, “there is no way the organization can effectively delight her customers’’.
“All our efforts are geared towards the customers, because they are the reason we are in business.’’ she noted.
Highlights of the event were cutting of the CSW cake, lucky dip for walk-in customers; interactive session on energy management with Maximum Demand (MD) customers among others.
The Customer Service Week (CSW) is commemorated worldwide every first week of October by service-oriented organizations.
The annual week-long event, which kicked-off on Monday, reflects the importance of teamwork in providing excellent service to customers and further underscoring the impact of good customer service to the success and growth of any organisation especially the EEDC.
