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The Enugu Electricity Distribution Company (EEDC) has cautioned its customers against falling victim to swindlers as the planned upgrade of Standard Transfer Specification (STS) prepaid meters in its network will be free-of-charge.
“It will be done at no cost to customers,” the Head, Corporate Communications of EEDC, Mr Emeka Ezeh, gave the clarification in a statement on Thursday.
According to Ezeh, the warning became necessary because of information received by the company about activities of some unscrupulous elements who are extorting unsuspecting customers in the name of upgrading their meters.
He said that customers should not fall prey to these elements, as no customer would be charged a kobo to have his or her meter upgraded.
“The process of upgrade will be simply by punching into the meter the Key Change Tokens (KCT), which will be provided to the customers alongside the credit token, when they go to recharge their meters.
“What we just did, as a matter of responsibility was to notify our customers of this exercise and appeal to them to ensure that their prepaid meters are upgraded before Nov. 24, 2024,” he said.
Ezeh recalled that earlier in the month, EEDC notified its customers that by Nov. 24, 2024, all Standard Transfer Specification (STS) prepaid meters would cease to accept credit tokens, unless they are upgraded.
He noted that the exercise would be affecting all STS compliant prepaid meters across the globe.
“Customers of EEDC are advised to ensure that their meters are upgraded before the set date of Nov. 24, 2024, as meters not upgraded before the date will no longer accept new tokens, but they will still be working till the credit already loaded in it is used up.
“It is important to note that credit tokens purchased and not loaded onto the meters before the upgrade would become invalid after the upgrade.
“EEDC appeals to its customers to remain calm, as adequate communication will be made on the process and modalities for the upgrade, while reiterating that the upgrade is free of charge and at no cost to customers,” he said.
The EEDC spokesman said that for enquiries and further clarification, customers should call: 084 700 100; SMS/Whatsapp: 0815 082 6060 or 0815 082 6061, or send email to: customerservice@enugudisco.com.